Your right to cancel:


At Custom One Nine  we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.


Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products.


To cancel this contract, contact us for an RMA number  +(44)0113 815 5199.
Please pack the relevant item securely, and post back to us with the RMA number attached .
 
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery RMA, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. gift wrapping).


 As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.


To learn more about managing your orders on customonenine.com, please visit your account pages at www.customonenine.com/CO9/account.php

 

Or phone us on +(44)0113 815 5199